Privacy Policy – Renee Hospitals

Renee Mobile Application (“we”, “our”, or “us”) is a healthcare and hospital management platform that provides appointment booking, medical record management, and telehealth consultation services.

We are committed to protecting user privacy and handling sensitive health information securely in compliance with applicable healthcare and data protection regulations.

1. INFORMATION WE COLLECT

We collect the following categories of personal and sensitive data depending on user roles (Patient / Doctor / Staff / Admin):

Patient Data

Full Name
Phone Number
Email Address
Age and Gender
Sensitive Health Information (medical history, prescriptions, symptoms, clinical records)
Appointment and consultation details

Doctor & Staff Data

Full Name
Contact Information
Medical Specialization
Availability and schedules

System Data

Device information
IP address
Login credentials and authentication activity
App usage logs and analytics

Media & Communication Data

Profile photos and uploaded medical documents
Real-time audio and video data during telehealth consultations (processed in real-time only and not used for any unrelated purposes)

2. HOW WE USE INFORMATION

We use collected data strictly for healthcare service functionality:

Enable telehealth services (audio/video consultations)
Manage appointments between patients and healthcare providers
Maintain electronic medical records
Process payments and generate invoices
Send reminders and notifications
Improve app performance, reliability, and security
Prevent fraud, misuse, and unauthorized access

3. DATA SHARING

We do not sell, rent, or trade personal data.

We may share limited data only with trusted third-party service providers necessary for app functionality:

Agora.io – Real-time audio/video communication for telehealth consultations
Razorpay – Secure payment processing and billing services
Firebase (Google) – Authentication, database storage, analytics, and push notifications
Cloud infrastructure providers – Secure data hosting and storage

All third-party providers operate under their own privacy policies and security standards.

4. DATA SECURITY

We implement industry-standard security measures including:

HTTPS/TLS encrypted communication
Secure authentication and authorization systems
Role-Based Access Control (RBAC)
Restricted access to sensitive medical data
Secure cloud storage and backups

5. DATA RETENTION

We retain personal and medical data only as long as necessary to:

Provide healthcare and consultation services
Maintain medical and appointment history
Comply with legal, regulatory, and healthcare obligations

Users may request deletion of their account and personal data, subject to applicable legal and medical record retention requirements.

6. USER RIGHTS

Users have the right to:

Access their personal data
Request correction of inaccurate data
Request deletion of their account and associated data
Withdraw consent where applicable

7. ACCOUNT & DATA DELETION

Users can request deletion of their account and associated data at any time.

How to Request Deletion:

Email us at:
support@reneehospital.com

Please include:

Registered Name
Email or Phone Number
Request for account deletion

Data Deleted Includes:

Personal identification data
Medical records (subject to legal retention rules)
Appointment history
Uploaded documents

Processing Time:

Requests are processed within 7–14 business days.

Account deletion is permanent and cannot be reversed.

8. THIRD-PARTY SERVICES

Renee Mobile Application integrates the following services:

Agora.io

Used for secure real-time audio and video consultations between patients and doctors.

Razorpay

Used for secure payment processing and billing.
Renee does not store card or banking details.

Firebase (Google)

Used for authentication, database storage, analytics, and notifications.

9. CHILDREN’S PRIVACY

Renee App is intended primarily for users 18 years and older.

In limited cases, data of minors may be processed only under supervision of parents, guardians, or authorized medical professionals.

We do not knowingly collect data from children without appropriate authorization.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page and reflected within the application.

11. CONTACT US

For any privacy-related concerns:

Email: support@reneehospital.com
Organization: Renee Hospital